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FCm Ireland boosts competitiveness with ProTAS

Case Story

"The industry is becoming very complex so we needed a more recently built system which had the scalability that ProTAS has, and that is why we made the change."
- Valerie Metcalfe, managing director, FCm Ireland

The challenge
Producing meaningful reports that clients can use to inform their travel policies is a key task for travel management companies, and it was one that FCm Ireland wanted to get absolutely right
as it was being asked to provide increasingly detailed data on a wider variety of services. Its previous back office system had been developed to its full potential and there was little room for further growth and innovation. The group required a new solution with greater scalability to meet the increasing need for data-rich reporting.

The solution
Switching to ProTAS was a big decision for FCm Ireland, but the transition was smooth and the company has seen numerous benefits. It is now able to produce more thorough reports that separate out specific and detailed information, giving the group a competitive edge when bidding for new business. Invoicing processes have been automated and staff is now able to spend more time on frontline tasks. FCm Ireland is now looking at new ways to make the most of the functionality offered by ProTAS.

The result
- Acquiring and retaining clients has been much easier since FCm Ireland began using ProTAS
- Staff are carrying out fewer manual processes, which has boosted productivity
- The company is now able to do more business without increasing its overheads
- FCm Ireland is planning to introduce a robotic ticketing system - something it was unable to do before it adopted the ProTAS solution
- The functionality and scalability of ProTAS means there is potential for further new developments in the future

Company profile
FCm Travel Solutions, Ireland, became in 2005 a partner in the FCm Travel Solutions global network.
We are proud to be recognised as one of the largest and most successful corporate travel agencies in the Irish market. We have been voted Ireland's 'Best Corporate Travel Agency' 2012 & 2013 and one of the 'Top 10 SME Workplaces' in Ireland. We have over 35 years’ experience providing corporate travel management services to many of Ireland’s leading companies across a wide range of industry sectors.

 

Press release October 31st. 2013

FCm Travel Solutions UK has upscaled its ProTAS mid-back office solution to
incorporate the ProTAS Finance module.


FCm Travel Solutions UK boost productivity when using the ProTAS mid-back office solutions.
Staff need to perform fewer manual processes and their time is freed up to complete other tasks.
This means the travel management company can achieve more without increasing its overheads
and has a much stronger control environment.


As businesses change and client needs evolve, travel management companies often find themselves juggling
multiple systems in order to control their various booking, reporting and payment systems. As a result,
inefficiencies can creep in that threaten to damage profit margins at a time when competition is fierce.

Deploying a single, integrated mid-back office solution is the perfect way to simplify business processes and
save valuable time and money. Users only have to enter a set of information once before it is sent automatically
everywhere it needs to go, from booking through to generating invoices and beyond.

That’s something that FCm Travel Solutions UK has known for several years since the company adopted the
ProTAS system from ProCon Solution in 1998. However, ProCon is delighted to announce that FCm Travel
Solutions UK has chosen to upscale its existing solution with the ProTAS Finance module.

Adam Murray, UK group chief financial officer, says that the company had previously used a different system
to handle its finance procedures. However, as the business has developed and new emphasis has been placed on
guaranteeing process excellence, the firm has come to appreciate the value of streamlining front, mid and backoffice
processes.

“As head of finance, I lost my patience with not having a fully integrated finance solution that was integrated in
terms of content and mid-office” he explains.

“Previously we had two separate systems, and those systems were supported by two separate third parties
which was inefficient and not sustainable from my perspective.”

ProTAS Finance

ProTAS Finance offers effective financial management, complete with integrated accounts payable and
receivable on top of a general ledger.

But it also allows data extraction on specific reservations and distribution channels as well as customers and
suppliers so travel management companies can stay on top of the revenue flowing in and out.

Users can therefore process transfers between bookings, put together payment advice for suppliers and generate
account reports. And then, you can integrate and reconcile accounts seamlessly to improve efficiency and
productivity.

“From a finance perspective, it has given me a much stronger control environment - that is very important. It
has given me better visibility and a better ability to manage our debt profile. It has removed a lot of incredibly
manual processes that we had previously,” Mr. Murray says.

“It is going to allow us to be more nimble and take advantage of developments that ProCon themselves have
provided. It will be timelier and allow us to realise the developments and changes that we would like to make in
the front end of ProCon.”

Boosting productivity

Because staff need to perform fewer manual processes when using the ProTAS mid-back office solution, their
time is freed up to complete other tasks. This means travel management companies can achieve more without
increasing their overheads.

“That has allowed us to improve things for our operational staff and travel managers, making them much more
productive and equally allowing them to give a bigger focus to delivering a great customer experience, rather
than them being caught up with unnecessary administrative tasks,” says Mr. Murray.

Working with ProCon

Mr. Murray explains that the value ProCon places on face-to-face contact and its flexibility to suit the priorities
and deadlines of the business have made them a great company to work with. Because ProCon works hard to
understand the business and tailors its solution to a firm’s specific requirements, it has been able to identify the
areas where there is the biggest scope to improve process efficiency.

“It’s just great to work with a provider and a genuine business partner who wants to understand our business to
allow them to make the right recommendations for us rather than giving us a one-size-fits-all solution,” he adds.
“ProCon have their core system but they want to ensure that it is tailored where appropriate to the needs of the
business.”

“ProCon is constantly investing in enhancing the complete integrated ProTAS solution to ensure that we can
support the work processes of our customers when it comes to managing new content types as well as new
payment options. For us it is never just a question of managing bookings; it is also getting the back-office
processes right. For this we are dependent on the valuable input from our customers and we welcome the
opportunity of working with the finance team of FCm Travel Solutions UK and further enhancing our total
product offering to the benefit of all of our customers,” says Mr. Jesper Just, Managing Director at ProCon
Solution.